Our company is committed to providing a high-quality purchasing experience for customers worldwide. In line with our dedication to international regulatory compliance and full transparency, we would like to clarify the official framework related to customs duties and taxes associated with international shipping.
1. Customs Duties and Regulatory Taxes
Shipments sent outside the United Arab Emirates may be subject to customs duties, import taxes, or processing fees imposed by the competent authorities in the destination country.
It is important to note that:
• The assessment and collection of these fees are carried out exclusively by local customs authorities.
• The amount of such fees varies depending on the country, customs classification, and the nature of the product.
• These fees are not included in the product price and are not considered part of the shipping fees charged through our website.
• The customer bears full responsibility for paying these fees upon receipt of the shipment.
2. Distinction Between Shipping Fees and Customs Duties
As part of our commitment to regulatory clarity, we confirm that:
• Shipping fees paid at checkout represent transportation costs only.
• Any amounts requested upon the shipment’s entry into the destination country are considered independent government charges imposed by official authorities and are beyond the control of the company or the delivery service provider.
3. Proactive Information on Potential Fees
DAMA JU International may, where possible, provide general advisory information regarding the customs policies of different countries as a reference service for customers. However, local customs authorities remain the sole entities authorized to determine the actual applicable fees. Customers are therefore advised to contact the relevant authorities directly to obtain accurate information prior to completing a purchase.
4. Unclaimed or Customs-Held Shipments
In accordance with internationally recognized cross-border shipping standards, please note that:
• Refusal to accept an order due to customs duties, delays in customs clearance, or detention for any regulatory reason does not entitle the customer to request a refund of the order value or shipping fees.
• The company assumes full responsibility for the shipment up to the initial point of arrival in the customer’s country, while the customs clearance stage is entirely subject to the governmental regulations of the respective country.
5. Customer Support and Official Communication
Our customer service team provides dedicated support to address any inquiries related to international shipping, customs duties, or regulatory requirements through our officially approved channels. We are always pleased to assist in ensuring a purchasing experience characterized by clarity, compliance, and quality.