DAMA JU aims to provide a premium and satisfying shopping experience for all customers worldwide. We are committed to implementing a fair and flexible return and exchange policy in accordance with the applicable commercial laws of the United Arab Emirates, ensuring customer rights while maintaining the quality of our products.
1. General Provisions
✓ All our customers are entitled to return or exchange products in accordance with the terms outlined below.
✓ This policy applies to all products purchased from the DAMA JU store, whether through the official website or authorized official channels.
✓ The product must be in its original condition exactly as received, unused, and packaged in its original, unopened packaging (if applicable).
2. Return and Exchange Period
• Returns: Within 3 days from the date of receipt.
• Exchanges: Within 7 days from the date of receipt.
• After this period has elapsed, return or exchange requests cannot be processed, except in cases covered by legal warranties.
3. Cases Where the Customer Is Entitled to a Return or Exchange
The customer may submit a return or exchange request in the following cases:
3.1 Product Not as Described
• If the product received is completely different from the description shown on the website or official channels.
• In this case, the full amount will be refunded with no deductions.
3.2 Manufacturing Defect or Damage
• If a clear defect or damage is found in the product upon receipt.
• A photo or video showing the issue must be sent, along with the order number, city, and address.
• The product will be replaced with a new one at no additional cost.
3.3 Order Error
• Receipt of a product different from the one ordered.
• We will replace it immediately at our full expense.
4. Cases Not Covered by Return or Exchange
✓ Products that have been opened, used, or not returned in their original packaging.
✓ Products purchased under special offers or final sale promotions (Final Sale).
✓ Products that have been used in a manner contrary to the usage instructions.
✓ Customer dissatisfaction with results due to personal expectations not stated on the product page or not officially promised.
5. Return or Exchange Request Procedure
Please follow the steps below:
5.1 Contact us via:
✓ The Contact Us page on the website
✓ Or through the official customer service numbers
5.2 Send:
✓ A photo or video of the product
✓ Order number
✓ Full name
✓ City and address
5.3 The request will be reviewed within 24–48 hours.
5.4 Upon approval, collection or exchange will be arranged based on the customer’s location.
6. Refunds
• Refunds are processed through the same payment method used at the time of purchase.
• The refunded amount may take 7–14 business days to appear in the customer’s account, depending on the bank or payment gateway.
• Shipping fees (if any) are not included in the refund, unless the error was on the company’s side or the product is defective.
7. Responsibilities
• DAMA JU International is not responsible for any misuse of products that is not stated or officially recommended on the product page or through authorized channels.
• The customer is responsible for ensuring the product is suitable for their hair or skin type by reviewing the specifications and instructions before purchase.
8. Compliance with UAE Laws
DAMA JU International complies with all commercial laws in force in the United Arab Emirates, including consumer rights and regulations governing e-commerce operations. In the event of any dispute, UAE law shall apply, and the courts of the state shall have jurisdiction.
For contact and support:
• Email: support@damajuae.com
• Brazil: +5511911111398
• UAE: +971502228494 | +971566771127
• Spain: +33667769564
• Support is available during business days for immediate assistance.